Returns & Accessibility
Refund Policy
At BedRock Coatings, we are committed to delivering high-performance automotive and industrial coatings that meet the highest quality standards. However, we understand that there may be instances where you wish to return a product. This refund policy outlines the terms and conditions for returns and refunds.
Returns Eligibility
-
Timeframe for Returns:
- You have 30 calendar days from the date of purchase to return an item.
- After this period, we are unable to accept returns unless previously agreed upon in writing.
-
Conditions for Returns:
- Items must be unused, in their original condition, and with all original packaging intact.
- If an item has been used or tampered with, a refund will only be considered if the product is proven to have a manufacturing defect.
-
Exceptions:
- If you encounter an issue with the product that relates to manufacturing, please contact us immediately with evidence (photos or videos).
- Returns due to damage caused during transit must be reported within 7 days of receiving the product.
Refund Process
-
Returning the Item:
- Before sending the product back, please contact our customer service team at info@bedrockcoatings.co.uk to initiate the return process and receive a return authorization.
- Customers are responsible for the cost of return shipping.
-
Return Address:
- Please send returns to the following address:
BedRock Coatings
Unit 1 & 2 Douglas Road Industrial Park - Bristol - BS15 8PD
- Please send returns to the following address:
-
Refund Approval:
- Refunds will only be processed once the returned item has arrived at our warehouse and has been inspected.
- If the item does not arrive at our warehouse, we cannot issue a refund.
-
Processing Time:
- Once the return is approved, refunds will be processed within 5-7 business days and issued to the original payment method.
Non-Refundable Items
We cannot accept returns or issue refunds for the following:
- Used or tampered products (unless a manufacturing defect is identified).
- Items not returned within the 30-day period.
- Items that fail to arrive at our warehouse.
Your Rights
This policy complies with the Consumer Rights Act 2015 and other applicable UK laws. This means:
- You are entitled to a full refund for any product that is faulty, not fit for purpose, or not as described.
- Your statutory rights are not affected by this policy.
For any questions or concerns about our refund policy, please contact us at bedrockcoatings.co.uk.
Thank you for choosing BedRock Coatings!