Returns & Accessibility

Refund Policy

At BedRock Coatings, we are committed to delivering high-performance automotive and industrial coatings that meet the highest quality standards. However, we understand that there may be instances where you wish to return a product. This refund policy outlines the terms and conditions for returns and refunds.

Returns Eligibility

  1. Timeframe for Returns:

    • You have 30 calendar days from the date of purchase to return an item.
    • After this period, we are unable to accept returns unless previously agreed upon in writing.
  2. Conditions for Returns:

    • Items must be unused, in their original condition, and with all original packaging intact.
    • If an item has been used or tampered with, a refund will only be considered if the product is proven to have a manufacturing defect.
  3. Exceptions:

    • If you encounter an issue with the product that relates to manufacturing, please contact us immediately with evidence (photos or videos).
    • Returns due to damage caused during transit must be reported within 7 days of receiving the product.

Refund Process

  1. Returning the Item:

    • Before sending the product back, please contact our customer service team at info@bedrockcoatings.co.uk to initiate the return process and receive a return authorization.
    • Customers are responsible for the cost of return shipping.
  2. Return Address:

    • Please send returns to the following address:
      BedRock Coatings
      Unit 1 & 2 Douglas Road Industrial Park - Bristol - BS15 8PD
  3. Refund Approval:

    • Refunds will only be processed once the returned item has arrived at our warehouse and has been inspected.
    • If the item does not arrive at our warehouse, we cannot issue a refund.
  4. Processing Time:

    • Once the return is approved, refunds will be processed within 5-7 business days and issued to the original payment method.

Non-Refundable Items

We cannot accept returns or issue refunds for the following:

  • Used or tampered products (unless a manufacturing defect is identified).
  • Items not returned within the 30-day period.
  • Items that fail to arrive at our warehouse.

Your Rights

This policy complies with the Consumer Rights Act 2015 and other applicable UK laws. This means:

  • You are entitled to a full refund for any product that is faulty, not fit for purpose, or not as described.
  • Your statutory rights are not affected by this policy.

For any questions or concerns about our refund policy, please contact us at bedrockcoatings.co.uk.

Thank you for choosing BedRock Coatings!